Technical Support Team Lead
Contabo GmbH · Prague / Hybrid
Leading Linux hosting support, escalations, operational documentation, and day-to-day team coordination.
Support team lead · Linux administrator
Thanh Nam
Dao.
I run and improve infrastructure that needs to stay reliable when things stop behaving normally.
Based in Prague · Working across Europe
current_roleTeam Lead @ Contabo
focusLinux / Ops / Support
statusOperational
6+years in IT
RHCSARed Hat certified
Team LeadContabo GmbH
Homelabbuilt and operated
01 / Experience
From first-line support to Linux leadership.
System Administrator
Contabo GmbH · Prague / Hybrid
Server operations, networking incidents, monitoring signals, and security-minded production troubleshooting.
Linux Administrator
vshosting~ · Prague
Maintained Linux infrastructure, investigated incidents, supported applications, and made operations repeatable.
First Line Support Engineer
Atos IT Solutions and Services A/S · Prague
02 / Expertise
Practical systems work. Clear outcomes.
Linux infrastructure
Administration, systemd, nginx, Apache, PHP-FPM, storage, patching, access and service recovery.
RHEL / Debian / Ubuntu / Nginx / SSH
Monitoring & incidents
Actionable dashboards, useful alerts, log analysis, escalation handling and root-cause investigation.
Grafana / Metrics / Logs / Runbooks
Support leadership
Clear handovers, team coordination and customer-facing explanations under pressure.
Triage / Escalations / Documentation
03 / Selected work
Systems and websites I operate.
Real public projects, deployed and maintained beyond launch day.
01 / BEAUTY OPERATIONS
JoyBeauty
Public salon website and booking operation with production deployment, monitoring, backups, and ongoing workflow improvements.
Next.js / Nginx / Booking API / Operations
Visit live site ↗
02 / STATIC + SERVICES
Lumi Beauty
Multilingual salon presence with portfolio, booking integration, private service runtime, and production hardening.
Static Web / Node / Nginx / i18n
Visit live site ↗
03 / COMMERCE
Wow Asian Market
Multilingual product catalog and order workflow with a simple admin surface and reliable email handling.
Static Web / Python API / Catalog / Email
Visit live site ↗04 / Tutoring
Helping children build confidence through learning.
Children’s tutor
Làm Cha Mẹ CZ · Prague
For three years, I have taught children English, Czech, and mathematics in cooperation with Làm Cha Mẹ CZ.
05 / About
The homelab is where theory meets consequences.
I’m Nam, a Technical Support Team Lead and Linux Administrator based in Prague. I work across support operations, servers, networking, monitoring, and technical troubleshooting.
At home I run private cloud, monitoring, password management, mail, websites, and backups. I test, break, restore, document, and keep improving.
INTERNETReverse proxy
01CloudNextcloud
02ObserveGrafana
03SecureVault
04RecoverBackups
06 / Contact